General conditions of sale

EFFECTIVE 10/20/2017

1. general conditions

These general terms and conditions of sale ("GTC") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional Customers ("the Customers or the Customer"), wishing to acquire the Products offered for sale ("the Products or the Products") by the Seller on the NABILLA BEAUTY website,
The Products governed by these General Terms and Conditions are those that appear on the site and that are indicated as sold and shipped by the Seller. They are offered within the limits of available stocks. The essential characteristics of the Products are described and presented with the greatest possible accuracy on the product description sheet on the site. It is specified that the photographs of the items or their reproduction on any other medium that appear on the site are for information purposes only, they are not contractual and cannot engage the liability of the Seller. The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products are presented on the site. The Customer is required to read them before placing an order.
The information provided to the Seller must be accurate. The Customer must ensure that it is correct and compliant at the time of subscription. In the event of communication of incorrect data, the Seller cannot be held responsible. The choice and purchase of the Products are the sole responsibility of the Customer. The Customer declares to be of legal age and fully capable of contracting. The Product offers are understood to be within the limit of available stocks, as specified when placing the order. These T&Cs are accessible at any time on the site and will prevail over any other document. The Customer declares to have read and accepted these T&Cs by checking the box provided for this purpose before placing an order online on the site. The purpose of this document is to define the terms and conditions of the Seller's services. Depending on the evolution of the site, the Seller reserves the right to modify them and therefore asks the Customer to refer to them regularly.

2. prices and payment terms

The Products are provided at the prices in effect on the site, at the time the order is registered by the Seller. Prices are expressed in EUROS and include all taxes (TTC). In the event of a price change, these will only be changed for future orders; orders already paid will not be affected by the new pricing conditions. Prices do not necessarily include processing, shipping, transport and delivery costs, which are charged in addition, under the conditions indicated on the site and calculated prior to placing the order. The payment requested from the Customer corresponds to the total amount of the purchase. An invoice may be requested by email at contact@nabillabeauty.com. Payment for the Products is made by credit card (Bleue, Visa or Mastercard). Payment data is exchanged in an encrypted manner with the protocol defined by the approved payment service provider involved in banking transactions carried out on the site. The Seller cannot be held responsible in the event of fraudulent use of the means of payment used. In the event of payment by bank card, a request to debit the Customer's bank account will be sent to the paying agency within three days. Payments made by the Customer, and consequently the order, will only be considered final after the Seller has actually collected the amounts due. The Seller will not be required to supply the Products ordered by the Customer if the latter does not pay the price in full under the conditions indicated above. In accordance with the regulations in force, the Customers' bank details are not kept by the Seller.

3. orders

It is up to the Customer to select the Products to order on the site, according to his wishes and the following terms: once the Customer has clicked on the "Add to cart" button, the product is added to MY ACCOUNT. When the Customer has finished selecting the items, he clicks on VIEW MY CART, a summary page appears indicating the total and the number of Products in the cart. Shipping costs are automatically calculated based on the number of Products and the weight. The Customer must then approve the part "I have read and accept the general conditions of sale." For the order to be validated by the Customer, the latter must enter the personal data of his credit card. Product offers are valid as long as they are visible on the site, within the limit of available stocks. In the event of total unavailability of the order, after placing the order, the Customer will be informed by email and will be reimbursed in accordance with Article L.121-20-3 of the Consumer Code within thirty (30) days from the date of the order. In this case, the Seller cannot be held responsible for any loss suffered by the Customer, nor can it be held responsible for any damage. The sale will only be considered firm after full payment of the price. It is the Customer's responsibility to check the accuracy of the order and to immediately report any errors. Any order placed on the site results in the formation of a contract concluded remotely between the Customer and the Seller. The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

4. delivery and compliance

Delivery is constituted by the transfer to the Customer of physical possession or control of the Products. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go. The Products ordered by the Customer will be delivered in the following areas: France including the French Overseas Territories, Corsica, Principality of Monaco, Switzerland, Belgium, Italy, Spain, Germany, England, Luxembourg, Austria, Bulgaria, Cyprus, Croatia, Denmark, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden, Canada, United States, South Africa, Algeria, China, Egypt, Hong Kong, India, Indonesia, Morocco, Singapore, Taiwan, Tunisia, Japan, Saudi Arabia, Argentina, Australia, Bahrain, Bolivia, Brunei, Cameroon, Colombia, Congo, Dominican Republic, United Arab Emirates, Israel, Lebanon, Madagascar, Mauritius, Oman, Russia, Qatar and Kuwait. Shipping costs are the responsibility of the customer and vary depending on the destination. Any customs fees or local taxes may be added to the price of our Products and remain the responsibility of the Customer. It is therefore the Customer's responsibility to inquire about the amount of these fees from their local customs office. The Seller undertakes to make its best efforts to deliver the Products ordered by the Customer within the time limits specified below. Deliveries are made within 14 days from the logistics company to the address indicated by the Customer when ordering on the site. However, these deadlines are given for information purposes only. Sundays and public holidays are not considered working days. If the Products ordered have not been delivered within twenty-one days, the Seller recommends that the Customer contact Customer Service. In order for these deadlines to be respected, the Customer must ensure that they have provided accurate and complete information regarding the delivery address. In addition, during BLACK FRIDAY or SALES periods, the company's delivery time may be reasonably extended. If the Products ordered have not been delivered within thirty days after the indicative delivery date for any other reason of force majeure or due to the Customer, the sale may be terminated at the written request of the Customer under the conditions set out in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him within fourteen days at the latest following the date of termination of the contract, excluding any compensation or withholding. In the event of a specific request from the Customer concerning the conditions of packaging or transport of the Products ordered, duly accepted in writing by the Seller, the costs will be subject to additional specific invoicing, based on an estimate previously accepted in writing by the Customer. The Customer is required to check the condition of the Products delivered. The Customer has a period of three days from delivery to make complaints by mail, accompanied by all supporting documents (including photographs). After this period and without having complied with these formalities, the Products will be deemed compliant and free from any apparent defect and no complaint may be validly accepted by the Seller. If the Products are no longer available in stock, the Customer may obtain a full refund and the Customer's wish must be notified within thirty days. If one of the Products sent is defective or simply missing, it will be replaced or shipped within the limit of available stocks. Failure to receive an order will not give rise to any other compensation or refund. In any event, the Seller's liability is limited to the value of the order.
Since January 1, 2014, online sales sites are subject to the new regulations in force regarding tax exemption. Thus, tourist tax refund slips in payer format can no longer be issued and two legal conditions have been added: (i) the merchant must be able to verify the identity of the Customer at the same time as creating the tourist tax refund slips on the customs administrative software; (ii) the date on the tax refund slip must be identical to the invoice date, which is impossible on our site, because the invoice is issued on the date the package is shipped. For these legal reasons, our site is unable to respond to tax refund requests. During the sales period, Black Friday, or any promotional period, no refund will be possible. The items are neither exchangeable nor refundable.

5. right of withdrawal

The customer has the right to withdraw without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the goods. To exercise the right of withdrawal, the Customer must notify the Seller of his decision to withdraw by means of an unambiguous statement (for example, letter sent by post, fax or email) to the following address BEAUTE AND BEAUTY, 23, rue Nollet 75017 Paris. or to the address contact@nabillabeauty.com. The Customer can request a model letter by contacting the brand at the same email address. For the withdrawal period to be respected, it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires. In the event of withdrawal by the Customer, the Seller will reimburse all payments received from the Customer, including delivery costs (with the exception of additional costs resulting from the Customer's choice of a delivery method other than the least expensive standard delivery method offered by the Seller) without undue delay and, in any event, no later than fourteen days from the day on which the Seller is informed of the Customer's decision to withdraw. The Seller will make the reimbursement using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly agrees to a different means; in any event, this reimbursement will not give rise to any costs for the Customer. The Customer must return the Products to NABILLA BEAUTY at NEOLYS Parc d'Activité de Parisud 1 605/610 Garonor Boulevard d'Italie 77127 Lieusaint, without undue delay and, in any event, no later than fourteen days after the Customer has decided to withdraw and informed the Seller. This deadline is deemed to have been met if the Customer returns the goods before the expiry of the fourteen-day period. Returns must be made in their original condition and complete (packaging, accessories, instructions) allowing them to be resold as new, accompanied by the purchase invoice printed from the confirmation email. Opened (tamper-evident label on the case torn), damaged, damaged, soiled or incomplete products are not accepted for hygiene reasons. The direct costs of returning the goods are the responsibility of the Customer. The exchange (subject to availability) or refund will be made within fourteen days from receipt by the Seller of the Products returned by the Customer under the conditions set out in this article. Under no circumstances will the buyer's use of the right of withdrawal be abusive. In any event, any order returned incomplete and those including explanatory notes, damaged, used, damaged, deteriorated, soiled or consumed/opened (torn tamper-evident label) even partially will not be refunded for hygiene reasons. The Customer may be held liable in the event of depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the content of the Products. To establish the nature, characteristics and proper functioning of the Products, the Customer may only handle and inspect them in a manner that would also be permitted in a store. For example, the customer may only look at the product, but not open or try it on. Therefore, the customer must handle and inspect the products with all necessary care. In the specific case of Products belonging to the FASHION category, exchanges are possible up to once per order and within the limits of available stocks. The items must not have been worn or soiled and must be returned in their original transparent pouch correctly folded. Upon receipt, if the items are soiled and/or damaged, no refund or exchange will be possible. During the sales period, Black Friday, or any promotional period, no refund will be possible. The items are in fact neither exchangeable nor refundable.

6. acceptance of terms and conditions

The Customer acknowledges having read, prior to placing the order, in a legible and comprehensible manner, these General Terms and Conditions and all the information and data referred to in Articles L. 111-1 to L. 111-7 of the French Consumer Code, and in particular: (i) the essential characteristics of the Products, (ii) the price and additional costs (delivery, shipping costs, etc.); (iii) in the absence of immediate execution of the contract, the date or deadline by which the Seller undertakes to deliver, (iv) information relating to the identity of the Seller, its postal, telephone and electronic contact details, (v) information relating to legal and contractual guarantees and their terms of implementation, (vi) the functionalities of the digital content; (vii) the possibility of resorting to conventional mediation in the event of a dispute; (viii) information relating to the right of withdrawal, the costs of returning the Products, the terms of termination and other important contractual conditions. The fact that a natural person (or legal entity) orders services from the Seller implies full and complete acceptance of these General Terms and Conditions, which is expressly acknowledged by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Seller.

7. seller's liability

The Products supplied by the Seller are subject to: (i) the legal guarantee of conformity, for Products that are defective, damaged, damaged or deteriorated or do not correspond to the order; (ii) the legal guarantee against hidden defects arising from a material, design or manufacturing defect affecting the Products delivered and making them unfit for use. Provisions relating to legal guarantees: (i) Article L217-4 of the Consumer Code - The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this is the seller's responsibility under the contract or has been carried out under his responsibility. Article L.217-5 of the Consumer Code - The good conforms to the contract: 1° If it is suitable for the use usually expected of a similar good and, where applicable, if it corresponds to the description given by the seller and has the qualities that the latter presented to the customer in the form of a sample or model; 2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the customer, brought to the attention of the seller and which the latter has accepted. Article L 217-12 of the Consumer Code - The action resulting from the lack of conformity is prescribed by two years from the delivery of the good. Article L 217-16 of the Consumer Code - When the Customer requests from the Seller, during the course of the commercial guarantee granted to him upon the acquisition or repair of a movable good, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the date of the customer's request for intervention or from the date on which the good is made available for repair, if the provision is subsequent to the request for intervention. (ii) Article 1641 of the Civil Code - The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the customer would not have acquired it, or would have paid a lower price for it, if he had known about them. Article 1648 paragraph 1 of the Civil Code - The action resulting from latent defects must be brought by the customer within two years from the discovery of the defect. In order to assert his rights, the Customer must inform the Seller, in writing, of the non-conformity of the Products or the existence of hidden defects from the time of their discovery. The Seller will refund, replace or repair the Products or parts under warranty deemed non-compliant or defective. Shipping costs will be refunded at the invoiced rate and return costs will be refunded upon presentation of supporting documents. Refunds, replacements or repairs of Products deemed non-compliant or defective will be made as soon as possible and at the latest within fourteen days following the Seller's discovery of the non-conformity or hidden defect. This refund can be made by bank transfer. The Seller shall not be held liable in the following cases: non-compliance with the legislation of the country in which the Products are delivered, which it is the Customer's responsibility to check, in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as well as in the event of normal wear and tear of the Product, accident or force majeure, and the photographs and graphics presented on the Site are not contractual and cannot engage the liability of the Seller. The Seller's warranty is, in any event, limited to the replacement or reimbursement of Products that are non-compliant (in terms of use and not image) or affected by a defect.

8. pre-sales and sales

The pre-sale period concerns all orders placed during a period when delivery times are postponed. During this period, the delivery times normally announced are not valid. The Seller cannot be held responsible for the time taken by the carrier, if it is longer than usual due to the number of orders. Delivery times vary between mainland France, the French overseas departments and territories and abroad. During the sales period, Black Friday, or any promotional period, no refund will be possible. The items are neither exchangeable nor refundable.

9. tests

The Customer acknowledges the validity and probative force of electronic exchanges and recordings kept by the Seller and accepts that these elements receive the same probative force as a handwritten document under Law No. 2000-230 of March 13, 2000 adapting the law of evidence to information technologies and relating to electronic signatures.

10. biscuits

The Site uses cookies. These are small text files that allow the processing and management of the Customer's orders. They also allow the Seller to provide the Customer with personalized services and to improve the relevance of the information offered to the Customer. Most cookies are intended to enable or facilitate navigation and are necessary for the operation of our Site. However, depending on the browser used, you must authorize cookies. They can be disabled at any time and do not alter the Customer's navigation. Use of the Site may result in the installation of certain cookies issued by third parties that are not managed by the Seller.

11. data processing and freedom

In application of law 78-17 of January 6, 1978, it is recalled that the personal data requested from the Customer are necessary for the processing of his order and, in particular, for the establishment of invoices. This data may be communicated to any partner of the Seller responsible for the execution, processing, management and payment of orders. The Customer has, in accordance with the national and European regulations in force, a permanent right of access, modification, rectification and opposition with regard to information concerning him. In accordance with the provisions of Law No. 78-17 of January 6, 1978, as amended, relating to information technology, files and freedoms, the Customer has the right to access, query, modify and delete information concerning him/her, to be exercised at any time with the Seller, either by email to the following address: contact@nabillabeauty.com, or by post to the following address BEAUTE AND BEAUTY, 10 rue de Penthièvre 75008 Paris. For security reasons and to avoid any fraudulent request, this request must be accompanied by proof of identity. After processing the request, this proof of identity will be destroyed. The information collected may be communicated to third parties linked to the Seller by contract for the performance of subcontracted tasks necessary for the management of the Customer's account and without the latter's authorization. In the event of a proven violation of legal or regulatory provisions, this information may be communicated to the judicial authorities upon reasoned request. When certain information is mandatory to access specific features of the Site, the Seller will indicate this mandatory nature at the time of data entry. If, when consulting the Site, the Customer accesses personal data, the latter must refrain from any collection, any unauthorized use and any act likely to constitute an attack on the privacy or reputation of individuals. The Seller declines all liability in this regard. Protection of personal data processed by BEAUTE AND BEAUTY: As part of the missions, BEAUTE AND BEAUTY has access to personal data as defined by law 78-17 of January 6, 1978 (hereinafter, the "Data Protection Act") and/or is required to process them, as a subcontractor, on behalf of the Customer, acting as data controller (hereinafter, the "Personal Data"). Under these conditions, BEAUTE AND BEAUTY undertakes to comply with all applicable regulations and in particular the provisions of the Data Protection Act, as well as those of European Regulation 2016/679 relating to the protection of individuals with regard to the processing of personal data and the free movement of such data (hereinafter, the "Regulation"), which came into force on May 25, 2018.
Personal Data and Categories of Data Subjects: Personal Data will be accessed and processed only to the extent strictly necessary for BEAUTE AND BEAUTY to perform its tasks as specified herein. The types of Personal Data processed and the categories of data subjects are name, address, email and telephone number.
Personal data of BEAUTE AND BEAUTY employees processed by the Client: as part of the execution of the contractual relationship, the Client is required to process the personal data of BEAUTE AND BEAUTY employees. This personal data is: surname, first name, professional mobile phone number, professional postal address and professional email. The Client undertakes to process the personal data of BEAUTE AND BEAUTY employees in compliance with the French law "Informatique et Liberté" n°78-17 as amended and the European regulations applicable to the protection of personal data.
Technical and organizational measures: BEAUTE AND BEAUTY takes all technical and organizational measures to ensure the security and confidentiality of Personal Data in order to prevent their accidental, unauthorized or illegal destruction, deterioration, modification, loss, disclosure or access and any form of illegal processing. The security measures taken by BEAUTE AND BEAUTY must comply with the regulations in force and be proportionate to the risks presented by the processing and the nature of the Personal Data processed, taking into account the state of the art in terms of security measures to protect this data and the costs of implementing these measures. BEAUTE AND BEAUTY undertakes to respond to the Client's audit requests on BEAUTE AND BEAUTY's obligations, as referred to in Article 10 of these Conditions, in terms of the protection of personal data. This audit will be carried out at the Client's expense, at most once a year. The Client will inform BEAUTE AND BEAUTY of the date of the audit, the company that will carry it out, the list of documents to be audited and/or the BEAUTE AND BEAUTY employees to be interviewed, at least 15 days in advance in writing (email or letter).
Confidentiality: BEAUTE AND BEAUTY ensures that any person acting under its authority and having access to Personal Data only processes them to the extent strictly necessary for the performance of their missions. In this regard, BEAUTE AND BEAUTY ensures that its employees, agents, or any other person authorized to access and process Personal Data on its behalf are committed to confidentiality or are subject to an appropriate legal obligation of confidentiality. BEAUTE AND BEAUTY undertakes to keep Personal Data confidential and not to disclose them to third parties without the prior written consent of the Client.
Use of subcontractors: The Client authorizes BEAUTE AND BEAUTY to use subcontractors to fulfill the contractual obligations under these Terms, provided that each subcontractor is bound by the same data protection obligations as those contained in these Terms, in particular with regard to the provision of sufficient guarantees as to the implementation of appropriate technical and organizational measures. If BEAUTE AND BEAUTY engages a new subcontractor, it will promptly inform the Client in writing and the Client will inform BEAUTE AND BEAUTY in writing within ten (10) days if it objects. In the absence of written objection, the Client will be deemed to have approved the subcontracting and BEAUTE AND BEAUTY's commitment to the subcontractor. In the event of a breach by the subcontractor of its data protection obligations, BEAUTE AND BEAUTY remains fully responsible for the subcontractor's performance of its obligations towards the Client.
Instructions and Requests for Information: BEAUTE AND BEAUTY will handle all instructions and requests for information from the Client regarding the process implemented appropriately and promptly. If, in its reasonable judgment, BEAUTE AND BEAUTY or a subcontractor considers that the processing of personal data may violate any law, rule or regulation, or if BEAUTE AND BEAUTY or a subcontractor is compelled to comply with a legal request for personal data, BEAUTE AND BEAUTY will promptly inform the Client of such potential violation or request. Where applicable, BEAUTE AND BEAUTY may suspend or modify the processing in light of the applicable law, rule or regulation and/or comply with such legal request, in each case without fault or liability, notwithstanding the Client's instructions or these Terms. BEAUTE AND BEAUTY will correct, delete, lock, update any Personal Data as soon as the Client instructs it to do so. In addition, BEAUTE AND BEAUTY will cooperate with the Client in the event of a request for information or control of processing by any body such as the CNIL.
Notification and assistance: In order to enable the Client to notify the CNIL of any Personal Data breach in a timely manner, BEAUTE AND BEAUTY undertakes to inform the Client in writing of such a breach within 24 hours of discovering the breach. BEAUTE AND BEAUTY will cooperate with the Client in order to provide it with the information required by Articles 33 and 34 of the Regulation. In the event that the processing of Personal Data is likely to generate a high risk for the rights and freedoms of natural persons and that the Client is required to carry out a "data protection impact assessment" or a "prior consultation" in accordance with Articles 35 and 36 of the Regulation, BEAUTE AND BEAUTY undertakes to provide all necessary assistance to the Client in order to enable it to fulfill its obligations.
Maintaining a record of categories of processing activities: declares to keep a written record of all categories of processing activities carried out on behalf of the client in accordance with the Data Protection Act and Article 30 of the Regulation.
Transfer of personal data: in principle, BEAUTE AND BEAUTY does not transfer the personal data it processes outside the European Economic Area. However, in the context of the execution of the missions as defined by these Conditions, BEAUTE AND BEAUTY uses certain service providers located in the United States, in particular with regard to backups. The United States has less strict legal standards for the protection of personal data than those applicable in France. To ensure a level of protection of personal data equivalent to that which they benefit from in France, BEAUTE AND BEAUTY uses service providers who are parties to the Privacy Shield set up by the United States Department of Commerce. To learn more about the Privacy Shield, the Customer can consult the following website : https://www.privacyshield.gov/welcome or the following CNIL page : https://www.cnil.fr/fr/le-privacy-shield ;
BEAUTE AND BEAUTY declares that all IT resources used for data processing are located in the European Union. BEAUTE AND BEAUTY undertakes not to transfer these IT resources outside the European Union.
BEAUTE AND BEAUTY undertakes to guarantee the Client against any legal action which could be brought against it due to a failure by BEAUTE AND BEAUTY to fulfil its obligations under this clause or the applicable law.

12. newsletters

The Customer may, if he wishes, subscribe to the Newsletter published by the Seller by checking the corresponding box on the Site. By accepting the subscription to the Newsletter published on the Site, the Customer authorizes the Seller to send him e-mails to the address he will have indicated during his visit to the Site. Unsubscribing from the Newsletter is possible at any time by sending an e-mail to the address contact@nabillabeauty.com or by unsubscribing at the bottom of the Newsletter. The Customer may, if he wishes, subscribe to the so-called promotional newsletter by checking the corresponding box on the site. By accepting the subscription to the so-called promotional Newsletter published on the Site, the Customer authorizes the Seller to send him e-mails to the address he will have indicated during his visit to the Site. Unsubscribing from the promotional Newsletter is possible at any time for the Customer by sending an e-mail to contact@nabillabeauty.com or by unsubscribing at the bottom of the Newsletter.

13. intellectual property

The content of the Site is the property of the Seller and is protected by French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement. Thus, all elements published on the Site, such as images, photographs, videos, writings, graphic charters, utilities, databases, software and other underlying technologies are protected by the provisions of the Intellectual Property Code and belong to the Seller. The NABILLA BEAUTY brand, as well as all figurative or non-figurative brands and more generally all other brands, illustrations, images and logos appearing on the Site, the Products, the articles, the accessories or the packaging, whether registered or not, are and will remain the exclusive property of the Seller. The Seller holds all property rights attached to the Site and the elements that compose it and has the necessary licenses. It holds all intellectual property rights. In general, no provision of these General Terms and Conditions may be interpreted as granting the Customer, expressly or implicitly, any right whatsoever (under a license or by any other means) to the names, brands, acronyms, logos and other distinctive signs of the Seller. It is therefore prohibited to reproduce, modify, transfer or exploit all or part of the Site without the express written authorization of BEAUTE AND BEAUTY.

14. prohibited behaviors

The following behaviors are strictly prohibited when using the Site: (i) any misuse of the Site's system resources, (ii) any behavior likely to interrupt, suspend, slow down or prevent the proper functioning of the Site and any fraudulent use of data, (iii) any act likely to harm the financial, commercial or moral rights and interests of the Seller or the users of its Site, (iv) any intrusion or attempted intrusion into the Seller's systems, (v) any action likely to impose a disproportionate burden on the Seller's infrastructure, (vi) any violation of security measures, (vii) selling, giving or monetizing access to the Site or its information and (viii) any violation of these T&Cs. In the event of a violation of any of the provisions of this section or, more generally, of laws and regulations, the Seller reserves the right to take all appropriate measures and to initiate any legal action.
In the event of non-compliance with the obligations arising from the acceptance of these General Terms and Conditions, incidents of payment of the price of an Order, provision of incorrect information when creating an account or acts likely to harm the interests of the Seller, the latter reserves the right to suspend access to the services offered on the Site or, depending on the seriousness of the facts, to terminate the Customer's account, without the latter being able to claim damages. The Seller also reserves the right to refuse to contract with a Customer who has been excluded or sanctioned for such facts.

15. applicable law - languages

These General Terms and Conditions and the transactions resulting from them are governed by and subject to French law. These General Terms and Conditions are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be authentic in the event of a dispute.

16. disputes

For any complaints, please contact customer service at the Seller's postal or email address indicated in Article 1 of these General Terms and Conditions. The Customer is informed that he/she may in any event resort to conventional mediation, with existing sectoral mediation bodies or to any alternative dispute resolution method in the event of a dispute. The Customer is also informed that he/she may also use the Online Dispute Resolution (ODR) platform : https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR (14 days is the most common period). Indeed, this is the legal minimum period according to Article L221-18 of the Consumer Code. BEAUTE AND BEAUTY is a member of the Association of European Mediators. The consumer may contact this online mediation body at any time at www.mediationconso-ame.com or by mail.